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Premium Tech Support - Single Incident
Premium Tech Support - Single Incident

Premium Tech Support - Single Incident

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Premium Tech Support - Single Incident

Premium tech-support is a new offering for people who have purchased a Synchronicity product or service and would like additional assistance with it, beyond what the free support offers.

All products purchased from Synchronicity come with basic support for up to 90 days after purchase. This includes help downloading products, how to import music onto MP3 players, and how to use the portable player as examples.

For assistance beyond the 90 days after purchase, we offer this premium tech support option.

Premium tech support is per incident, meaning if you purchase a premium tech support package for assistance with a problem we will continue to assist you until the problem is resolved. This may happen with one phone call or 10 phone calls, and the price will remain the same.

If your issues turns out not to be related to a Synchronicity product or service, we may not be able to assist you. Premium tech support is for Synchronicity product and services only.

If your problem turns out to be a defect in our product or service, then we will refund you the cost of the premium tech support incident.

Note about Recognitions and the Circle of One: These are subscription type services that last for specified amounts of time. For example each phase of Recognitions lasts 6 months.  The Circle of One continues until you cancel. Therefore, ongoing support for these products is included as part of your ongoing payment for them.

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