If you are not satisfied with your purchase we will refund the purchase price for up to 7 days from the date you receive your order. In order to be eligible you must contact us for an RMA number within 7 days of receiving the package which you need to include on the shipping box. The item must be returned to us in its original packaging with everything it was shipped with and in original, perfect condition. There is a 20% restocking fee. Items returned without an RMA number will not be refunded.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of an incorrect product to you will also be accepted for return 30 days from the date of purchase.
Digital Downloads: We do not offer refunds, returns, or exchanges on digital downloads such as mp3 music, screen savers, artwork, etc. Digital downloads will be available for download for 1 year from the date of purchase during which time you can re-download as much as you need to. After one year you will need to repurchase your downloadable product if you wish to download it again.
Pre-loaded Music Player: Like our other products we offer a 30 day return policy if player is defective upon arrival. After which you will need to use the manufacturers warranty for replacements and repairs.
If the player breaks during the manufacturer warranty we will replace the music at no extra charge except for the price of the mini SD card and shipping fees.
If the player breaks after the manufacturer warranty has expired, or the player is broken in a way that is not covered under warranty. You would need to purchase a new player if you wish to continue using our pre-loaded music player, but we will replace the music for just the price of the SD card plus shipping.